FAQ
Tax Refund Service FAQs

Yes, it is possible in conditions that you hold passport and tax free form then come to either down town tax refund desks or KIOSK located in downtown. Tourist can have refund options in cash(deposit necessary with credit card, Alipay, WECHAT, and Credic card.
It is noted that tourist have to come to Korean customs office then validate tax free forms that are already refunded.
Downtown Tax Refund Process & Downtown Tax Refund Counter

There are two cases which are hand carry and non hand carry.
In case of hand carry, tourists go to customs office by asking validation of tax refund forms with passport, purchased goods after check in.In case of non-hand carry, tourist asks customs office for validation and entrust goods and luggage with customs staffs after cheick in.

Yes, Tourist must carry the purchased goods for the Customs Validation.
If the items inspected by the customs can not be provided , the custom has the right to refuse to give the Customs Validation.

Customs validation is manadatory. So if it's not, VAT can not be refunded.
Otherwise, when tourists come back to Korea then departure with valid tax free form depending on expired date, tax refund service can be executed.

Locations depend on airport/port but below link contains detailed information regarding it.
Locations depend on airport/port